5099 Privacy Policy — User Personal Information Protection
Last Updated: 1 January 2026
At 5099, we take the privacy of every user seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By registering or continuing to use the 5099 platform, you agree to the practices described in this policy.
1. Information We Collect
To deliver a safe and quality service, 5099 collects several categories of information from users:
Account Information
When you create an account, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to create and manage your account and to verify your identity.
Device & Browser Information
When you access the 5099 platform, we automatically collect technical information such as your IP address, browser type, operating system, device model, and login session data. This helps us detect suspicious activity and improve platform performance.
Payment Information
All transactions are processed in MYR (RM) through registered third-party payment providers. We do not store your full card number or bank account details directly. Deposit and withdrawal transaction records are retained for audit and dispute resolution purposes.
Cookies & Usage Data
5099 uses cookies and similar tracking technologies to record usage patterns, language preferences, active login sessions, and page performance data. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
2. How We Use Your Information
Information collected by 5099 is used for the following legitimate and necessary purposes:
- Account management — to create, verify, and securely manage your user account.
- Transaction processing — to process deposits, withdrawals, and betting activity in MYR (RM).
- Platform security — to detect and prevent fraud, unauthorised access, and activities that violate our terms of use.
- Service improvements — to understand usage patterns and improve the platform experience for all Malaysian users.
- Legal compliance — to fulfil the reporting and audit obligations required by applicable regulations.
- Customer support communications — to respond to enquiries, resolve technical issues, and send important notifications related to your account.
5099 will not use your information for any third-party marketing purposes without your explicit consent.
3. Data Storage, Security & Information Sharing
Storage & Security
Your personal information is stored on secure servers using industry-standard encryption. 5099 enforces strict access controls, ensuring only authorised staff can access user data, and only for legitimate operational purposes. Your password is stored in hashed form and cannot be read by anyone, including our staff.
We conduct regular security audits and employ firewall technology and intrusion detection systems to protect our data infrastructure. That said, no system is entirely breach-proof, and you are also responsible for keeping your account password confidential.
Third-Party Sharing
5099 does not sell or rent your personal information to any third party. However, we may share necessary information with:
- Licensed payment providers to process deposit and withdrawal transactions in RM.
- Technical service providers (such as hosting and analytics services) bound by strict confidentiality agreements.
- Legal authorities or regulatory bodies where required by law or court order.
All data sharing with third parties is conducted on a minimum-necessary basis and is subject to appropriate data protection agreements.
4. User Rights Regarding Personal Data
As a 5099 user, you have the following rights regarding the personal information we hold about you:
- Right to Access — You may request a copy of the personal information we hold about you at any time.
- Right to Rectification — If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our customer support.
- Right to Erasure — You may request the deletion of your account and personal data, subject to applicable legal record-keeping obligations and financial audit requirements.
- Right to Restriction — You may request that we limit how we process your data in certain situations involving disputes or reviews.
To exercise any of the rights above, please contact the 5099 support team by email at [email protected]. We will process your request within 30 business days and may require identity verification before handling any sensitive requests.
5. Policy Changes & How to Contact Us
Privacy Policy Amendments
5099 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, technology, or legal requirements. Users will be notified of any material changes via in-platform notifications or registered email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
The last updated date of this Privacy Policy is always displayed at the top of this page for your reference.
Contact 5099 Support
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
- Email: [email protected]
- Section FAQ our page contains answers to common privacy questions.
The 5099 support team operates 24/7 to assist Malaysian users.